Cash Vault Services Operations Manager


Location: Cincinnati, OH 
 
Salary: $50k to $60k may go a little higher DOE plus bonus and full benefits.
 
The role is to run/lead for the bank vault which will be tellers and supervisors
  
Provides daily supervision, leadership, coaching and feedback to a department of employees within Cash Vault Services. Ensures unit produces accurate work efficiently and within established time frames.    
 
RESPONSIBILITIES:

• Leads and supervises the department’s accurate, timely, and efficient processing of cash, coin, check, mixed deposit, ATM, coin, and change-order processing. 
• Responsible for employees processing deposits on any currency counting equipment including mid-level and high-speed sorters.
• Attains unit’s assigned financial goals as well as provides support and feedback for the attainment of the entire site’s financial goals.
• Ensures all work within the unit is processed within established time frames.  Reports any deficiencies and corrective action plan to CVS Manager.
• Monitors adherence to established error correction response times.  Independently researches complex out-of-balance transactions and provides necessary approvals or notifications.
• Ensures compliance with and training on all company policies including state and federal regulations. Adheres to audit controls to consistently achieve satisfactory audit ratings. 
• Ensures compliance with and training on customer-specific processing requirements and meets all audit expectations.  
• Provides input to CVS Management team for assigned team members on decisions including salary planning, performance management, hiring and termination recommendations.  Delivers supporting documentation to team members.
• Identifies, documents, shares, and implements process improvement opportunities with site management.
• Plans weekly schedules for team members, monitors tardiness and attendance, and delivers any HR-supported constructive action.
• Monitors daily, weekly and monthly productivity standards, hold team members accountable for meeting or exceeding goals and recognizes success.
• Ensures all safety and security procedures are followed by the employees, and reviews film for support.  Provides active coaching, training, and mentoring to achieve these results.
• May represent Cash Vault site on internal and external customer interactions.
• May act as CVS Manager in their short-term absence.
• Recruits and trains new employees.
• Ensures CVS Branch meets quality and production standards.
• Performs other duties as required.

 
 SUPERVISORY RESPONSIBILITY:  

• Daily coaching, mentoring, and supervision of Production Supervisors.

  
SKILLS/QUALIFICATIONS:

• 3 – 5 years of experience leading and supervising a group of production employees.
• 3 + years’ active experience in a money room or cash operation preferred.
• Experience working in a fast-paced, repetitive process and secure production environment.
• High school diploma or general equivalency diploma required or equivalent work experience.  Bachelor’s degree preferred.
• Familiarity with Microsoft Office products such as Word, Excel, Outlook, and PowerPoint.
• Excellent written, verbal, mathematic and comprehension skills.
• Ability to give clear oral and written instructions and have the ability to train and lead employees.
• Must be able to clearly communicate effectively, both orally and in written documents, with customers, colleagues, and supervisors in person and by radio or telephone, before groups and in interpersonal situations.

 
WORK SCHEDULE:

• Requires a flexible work schedule based on operational needs. Variable working days and hours based on location, staffing levels and work activities. Overtime, weekend, and holiday work may be required.