Position: Employee Benefits Senior Account Manager
Location: Hollywood, FL
Salary: $65K to $70K plus full benefits
Schedule: M-F (not remote)
Type: 2-15 License
Responsibilities:
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Assist with challenging client requests or issue escalations as needed.
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
- Experience delivering client-focused solutions to customer needs.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.
- Review and coordinate annual renewals with employers/coordinate with the producer.
- Consult with Producer or Team Leader on quoting or negotiation strategy. If quoting is appropriate, then decide benefit designs and which carriers to quote.
- Responsible for collecting all information needed to complete quote requests.
- Requesting alternate quotes as needed.
- Add additional lines of coverage as needed.
- Review renewal offers and quotes with the Producer, agree on what will be shown to the client and prepare a presentation.
- Present the annual employee renewal information.
- Maintain client services throughout the year.
- Update our client system, policies, and files for assigned clients.
- Maintain all required documentation needed for compliance for each employer.
- Audits yearly
- Continue professional development.
- Other duties as they may be assigned.
Required:
- High School diploma or GED.
- Proficient with MS Office Suite.
- Advanced Excel (Vlook ups)
- Benefits Admin systems
- Exceptional telephone demeanor.
- Ability to maintain a high level of confidentiality.
- Life and Health License-2-15.
Preferred:
Job Type: Full-time.
Work Remotely: No.